Why Top Companies Believe In Quality Management System ISO 9001

Many organisations shy away from ISO management systems and certification because they think it's too hard, or only for big business, or too expensive. But the truth is, implementing quality management system ISO 9001 may be the best thing any business can do.

I'm not saying ISO implementation and certification is easy - if it was, every organisation would do it, which rather defeats the object! The whole point of ISO integrated management system training & certification is that it shows an organisation is serious about meeting both its obligations and customer expectations.

Quality management system ISO 9001 is all about ensuring that an organisation's products or services are the best they can be, safe, and fit for purpose. It's about giving the customer exactly what they need and expect.

Improved Reputation, Happier Customers

And while it takes a little work to achieve, quality management system ISO 9001 will pay dividends in terms of reduced wastage, happier customers, new customers, improved reputation, and so on.

It is also a crucial component for any business wishing to work with major organisations or government bodies.

It's important to remember that any form of ISO certification is an ongoing, ever evolving process. It's not just a matter of getting the stamp of approval and that's that! The policies and procedures involving in attaining ISO integrated management system training & certification need to be regularly monitored and reviewed, hence the growing importance of internal auditors.

Choose Top Training Provider

When quality management system ISO 9001 is implemented through a leading provider, such as Standard Consulting in Brisbane, all forms of training will be discussed and offered to the client, including internal auditing and lead auditor training courses.

However, preparing for an audit should not be a lot of extra work because, if quality management system ISO 9001 has been set up correctly, and is regularly reviewed, everything is already in place.

Recent revisions of International Standards, including ISO 9001:2015, place a great deal of emphasis on management putting training and documentation in place. Professional consultants work with management to formulate the right procedures and systems for a particular organisation, and arrange training.

Improved Productivity

All training will take place within the framework of the management system, so it is quite straightforward. And most organisations report an improvement in staff morale and productivity after training.

While it is acceptable to implement quality management system ISO 9001 on its own, this is a Standard that is often combined with others, in an integrated management system.

An integrated management system simply combines all the different systems into one, to achieve easier management, savings, reduced duplication and increased efficiency.

The most common systems to integrate are those focusing on quality, finance, personnel, health and safety, and environmental management.

Integrated Management System

How it generally works is that, if a business already has a quality management system in place, but nothing else, it can then add additional focus areas, such as environmental management or workplace health and safety.

Alternatively, if it already has more than one formal management system in place, it can merge the different systems into one integrated system.

ISO integrated management system training & certification is particularly beneficial to small and medium-sized organisations, as the reduction in paperwork and other duplications is quite significant.

Meeting Legislative Requirements

An additional benefit is that implementing management systems and attaining certification ensures an organisation is meeting not only customer expectations, but also its legislative requirements. This is clearly particular important when it comes to environmental management, and workplace health and safety, but it is also an element of producing quality goods and services.

As an example, let's take the toy industry. There have been many news stories about dangerous imported toys, that don't meet quality and safety requirements, and cause serious illness or even death.

I can guarantee that these toys won't be stamped with the ISO 9001 certification mark!

Certification for quality takes into account important issues, such as value for money and fit for purpose. That means a parent shopping for a safe and functional toy for their child is more likely to choose one bearing the stamp of ISO 9001 certification. 

That means any organisation achieving that certification has an instant advantage over those that do not.

Leading By Example

An interesting example of this involved the world's largest toy manufacturer, Mattel. In August 2007, Mattel was forced to recall millions of toys that had been manufactured in China, because they contained loose magnets and excess lead.

However, Mattel recovered from this and regained its good reputation through its commitment to quality and safety policies, its use of standards, and compliance to global product regulatory requirements.

Mattel now requires all factories producing their products to be certified to ISO 9001 for quality assurance management.

Not only that, they will now only source their products from reputable manufacturers so all suppliers must be certified to ISO 9001, and many are also certified to ISO 14001 - environmental management - and OSHAS 18000 - workplace health and safety. 

If a major player such as Mattel can see the benefits to be had from quality management system ISO 9001, I would highly recommend other organisations heeding that advice.

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